Ivanti ITSM
About Ivanti ITSM
Ivanti ITSM is a service management software product for the enterprise. It includes embedded AI across service processes such as ticket classification and knowledge article generation. It provides no-code tools for configuring workflows and user interfaces. It is built on 14 ITIL 4-certified practices. It can extend service management capabilities beyond IT to other departments. It can be deployed in the cloud, on-premises or in a hybrid configuration.
Products
- HR Service Management: Automates onboarding, offboarding, case management and employee self-service.
- Facilities Service Management: Manages work orders, maintenance tasks, space reservations and site access.
- Enterprise Integrations: Extends workflows into HR, finance, security and other systems using connectors.
- Governance Risks and Compliance (GRC): Tracks authority documents, citations, controls and risks in a single system.
- Project and Portfolio Management (PPM): Organizes project delivery across the organization.
- Security Operations Management: Manages and automates remediation of vulnerabilities, security events and incidents.
Used for
- Classifying and routing incoming tickets to the right team
- Generating knowledge articles from resolved incidents
- Building dashboards using natural language prompts
- Translating text into another language
- Gathering user feedback after a patch rollout
Who it is for
- IT teams seeking a helpdesk/support ticket solution.
- Service owners managing workflow design and service quality.
From Ivanti ITSM's own website, read 2026-10-23. How we build listings.
How to evaluate ITSM Platforms
This is how the CIOPages Research Team evaluates this category. It is not an assessment of Ivanti ITSM. It comes from our Enterprise Service Management (ESM) buyer guide.
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Quick Facts
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