Directory IT Service ManagementITSM PlatformsOTRS

OTRS

Open Source

About OTRS

OTRS provides service management software that helps companies manage inquiries, requirements, tasks, and assets. The software is available as ready-to-use solutions and customizable options.

Key Capabilities

✓ITIL-aligned IT service management
✓Ticketing and issue tracking system
✓Asset and configuration management (CMDB)
✓Business process and workflow automation
✓Knowledge management and reporting

Integrations

Service Desk Platform IntegrationsCMDB IntegrationBusiness Process Management Software

Other ITSM Platforms Vendors

Related Buyer Guides

Independent evaluation frameworks for this category.

CMDB & IT Discovery

Compare ServiceNow, BMC Helix, Device42, Flexera, Atlassian Assets, and ManageEngine — judged on discovery coverage, reconciliation, and service mapping, not the schema everyone ships.

Digital Workplace & Employee Experience

Compare Microsoft Viva, Staffbase, Simpplr, Unily, LumApps, Firstup, Workvivo, and Interact — with the suite-native-vs-dedicated-DEX call, and whether you can actually reach the frontline, as the deciding criterion.

Unified Endpoint Management (UEM)

Evaluate Microsoft Intune, Omnissa Workspace ONE, Ivanti, Jamf, ManageEngine, IBM MaaS360, and SOTI against your full device estate — where the win is on the macOS, mobile, and rugged long tail, not the Windows fleet every vendor handles.

This profile was compiled by CIOPages from public sources with AI assistance, and may be incomplete or out of date. It is informational only and not an endorsement. Represent this vendor? Claim this listing or .

Quick Facts

otrs.com

CategoryIT Service Management

SubcategoryITSM Platforms

PricingOpen Source

DeploymentOn-Premises, Hybrid

Target SizeEnterprise

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