Request Tracker (RT)
Open SourceAbout Request Tracker (RT)
Request Tracker offers it as a SaaS cloud offering or on-premise solution. It helps IT, support, and operations teams track, resolve, and automate tasks.
Products
- Request Tracker (RT): A ticketing system for managing tickets, tasks, and workflows.
Used for
- Tracking and managing email sent to support, sales, helpdesk, or security addresses.
- Creating, managing, and automating workflows.
- Building charts for reporting.
- Tracking and managing equipment or other assets.
Who it is for
- Teams of all sizes use Request Tracker.
- IT, support, and operations teams use the product.
From Request Tracker (RT)'s own website, read 2026-10-24. How we build listings.
How to evaluate ITSM Platforms
This is how the CIOPages Research Team evaluates this category. It is not an assessment of Request Tracker (RT). It comes from our Enterprise Service Management (ESM) buyer guide.
25%
ITSM Core
Incident, problem, change, request management; ITIL 4 alignment; CMDB accuracy; SLA/XLA tracking
20%
Enterprise Workflow
Non-IT service catalogs (HR, Facilities, Legal), low-code workflow builder, cross-department orchestration
20%
AI & Automation
AI virtual agents, auto-classification, predictive intelligence, knowledge recommendations, generative AI
15%
Self-Service & Experience
Service portal, mobile app, conversational interface (Teams/Slack), employee experience metrics
10%
Integration & Platform
API-first architecture, iPaaS connectors, ITOM integration, observability tool integration, SSO/SCIM
10%
Reporting & Analytics
Real-time dashboards, custom reports, trend analysis, executive scorecards, benchmarking data
Other ITSM Platforms Vendors
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Quick Facts
bestpractical.com/rt Pricing pageCategoryIT Service Management
SubcategoryITSM Platforms
DeploymentSaaS, On-premises
PricingPer user
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