Request Tracker (RT)
Open SourceOpen source ITSM platform for customizable, scalable ticket and asset management
About Request Tracker (RT)
Request Tracker (RT) is an open source IT service management (ITSM) platform designed to streamline task tracking, improve team communication, and automate workflows. It offers a highly customizable and extendable ticketing system that supports email integration, workflow automation, and asset management. RT is suitable for teams of all sizes that require detailed visibility into task ownership, prioritization, and progress without unnecessary complexity.
The platform is built for enterprises seeking a flexible ITSM solution that can scale with organizational needs. RT’s features include a responsive web interface, visual workflow builder, automation through scrips and actions, scheduled reporting, and a knowledge base for frequently asked questions. It also supports fine-grained access controls, custom roles and permissions, and integration capabilities via REST API and Zapier, enabling seamless connectivity with other enterprise systems. RT can be deployed on-premises or in the cloud, providing IT teams with control over their environment and data.
Key Capabilities
- ✓Customizable ticket and asset management
- ✓Visual workflow builder for automation
- ✓Seamless email integration and communication
- ✓Scheduled reports and dashboard editor
- ✓REST API and Zapier integration support
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